Privacy Policy

This Privacy Policy explains how Everglow Property Connections, trading through everglow.uk (“Everglow”, “we”, “us” or “our”), collects, uses and protects your personal information when you visit our website or submit an enquiry through one of our online forms.

Everglow acts as an introducer. We may introduce people interested in property opportunities, sourcing services, finance, funding, property education, or related services to relevant third-party providers.

1. Who we are

Everglow Property Connections operates the website: https://everglow.uk

2. What personal information we collect

When you use our website or complete an enquiry form, we may collect:

• Your first name
• Your last name
• Your email address
• Your telephone number
• Your consent preferences
• Any information you choose to provide in your enquiry
• Basic technical information, such as your IP address, browser type, device type, pages visited, and approximate location data from website analytics or security tools

We only ask for the information we need to process your enquiry and provide the introduction or service you have requested.

3. How we collect your information

We collect personal information when:

• You complete a form on our website
• You contact us by email, phone, message, or social media
• You interact with our website
• You agree to receive updates, marketing messages, or information about property-related opportunities

Some technical information may be collected automatically through cookies, website hosting logs, analytics tools, or security systems.

4. Why we use your personal information

We may use your personal information to:

• Respond to your enquiry
• Process your request for an introduction
• Pass your details to a relevant third-party partner, where you have requested or consented to this
• Contact you about your enquiry
• Send you updates about property opportunities, market insights, or related services where you have opted in
• Keep a record of your consent and communication preferences
• Improve our website, services, and user experience
• Protect our website from spam, misuse, fraud, or security threats
• Comply with legal, regulatory, accounting, or business record requirements

5. Our lawful basis for using your information

Under UK data protection law, we need a lawful basis to use your personal information. Depending on the situation, we may rely on:

Consent. We rely on your consent where you tick a box agreeing for us to process your enquiry, pass your details to a relevant third party, or send you marketing updates. You can withdraw your consent at any time.

Legitimate interests. We may rely on legitimate interests to respond to enquiries, keep business records, improve our services, prevent fraud, and manage our relationship with you, provided your rights and interests do not override those interests.

Legal obligation. We may use or keep information where required by law, regulation, tax, accounting, or compliance requirements.

6. Sharing your information

Where you submit an enquiry requesting an introduction, we may share your details with relevant third-party partners.

This may include:

• The Sourcing Vault
• Property sourcing, property investment, finance, funding, or related service providers
• Professional advisers, compliance support providers, website support providers, or IT service providers
• Email, hosting, form-processing, CRM, or website platform providers used to operate our website and manage enquiries

We only share information where it is necessary for the purpose explained to you, where you have requested it, where you have consented, or where we have another lawful basis to do so.

Once your details are shared with a third-party provider, that provider may become responsible for how they use your personal information. You should review their privacy policy before using their services.

7. Marketing communications

If you choose to receive updates, we may contact you by email, phone, SMS, or other appropriate communication channels about:

• Property opportunities
• Market insights
• Introducer updates
• Relevant services, events, or offers

We will not sell your personal information to unrelated third parties for their own marketing purposes.

8. How long we keep your information

We only keep your personal information for as long as reasonably necessary.

As a guide:

• Enquiry information may be kept for up to 6 years for business, legal, accounting, or dispute-resolution purposes.
• Marketing consent records may be kept until you withdraw consent or ask us to delete your details.
• Website technical logs may be kept for shorter periods unless needed for security, legal, or operational reasons.

We may delete or anonymise information earlier where it is no longer needed.

9. Cookies and similar technologies

Our website may use cookies or similar technologies to:

• Make the website work properly
• Improve website performance
• Understand how visitors use the website
• Protect the website from spam or security risks
• Support forms, analytics, or embedded content

You can control cookies through your browser settings. Blocking some cookies may affect how the website works.

If we add more advanced tracking, advertising pixels, or analytics tools in the future, we may update this Privacy Policy and provide additional cookie information where required.

10. How we protect your information

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

These steps may include:

• Secure website hosting
• Access controls
• Password protection
• Security tools
• Limiting access to people who need the information
• Using reputable service providers

No website or online transmission is completely secure, so we cannot guarantee absolute security.

11. International transfers

Some of the service providers we use may process information outside the UK.

Where this happens, we expect appropriate safeguards to be in place, such as UK-approved contractual protections or other lawful transfer mechanisms.

12. Your rights

Under UK data protection law, you may have the right to:

• Ask for a copy of the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your information in certain circumstances
• Ask us to restrict how we use your information
• Object to certain types of processing
• Withdraw consent where we rely on consent
• Ask for your information to be transferred to another provider in certain circumstances
• Complain to the Information Commissioner’s Office

We may need to verify your identity before responding to your request.

13. Complaints

If you have concerns about how we use your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the UK Information Commissioner’s Office. The ICO website is: https://ico.org.uk.

14. Third-party websites

Our website may contain links to third-party websites, including partner websites.

We are not responsible for the privacy practices, content, or security of those third-party websites. You should read their privacy policies before submitting personal information to them.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will be published on this page with an updated “Last updated” date.